Shipping Policy -
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  • Shipping Policy

    Our Artistica-Deruta products are all shipped from our own warehouse located at: 1874 Johns Drive in Glenview, IL 60025 USA.
    Orders for products listed as "IN STOCK" are shipped daily and definitely within 48 Hours.
    Items sourced from third-party brands such as VIETRI, Arte Italica, and Juliska, may be sent directly to you from their respective warehouses.

    Our products are packaged professionally and securely to ensure they arrive in perfect condition for our customers. Check out our 5-stars customer reviews.

    Artistica Packaging Example Deruta of Italy Example Box

    Orders are shipped via UPS or USPS according to the service requested by the client upon placing the order.
    Delivery time for regular "ground" service varies from 2 to 4 Business Days.
    Expedited (2 Day) or Express (Next Day) shipping services are available and selectable upon order checkout.

    We offer 30 Days full satisfaction Guarantee: Our return policy is very simple:
    Not satisfied with your purchase? Return it! - No Return Authorization required. No Problem. Learn more here.

    Feel free to call us for any further information, we do not use any call center and you call will be answered by a knowledgeable customer service associate in our own office.
    You can reach us at (800) 754-5363 or via email at
    We are open: Mon-Fri 9AM to 5PM
    We are closed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day.

    We retain the prerogative to decline any order at our sole discretion, without being obliged to provide a specific reason.
    Our decision to refuse an order may be based on various factors, including but not limited to inventory constraints, payment issues, suspicion of fraudulent activity, or other circumstances that we deem relevant.
    This reservation of rights ensures that we maintain the flexibility to uphold the integrity of our business operations and the satisfaction of our customers.

    Ciao & Grazie!
    Marco & Alice Margaritelli