Return & Exchange Policy - Artistica.com

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    • Return & Exchange Policy

    It's simple: Not satisfied with your purchase? Return it!
    No Return Authorization required. No Problem.

    At Artistica, we stand behind our products and our loyal customers.
    The full satisfaction of our clients and exceptional customer service have been our priorities for the past 40+ years in business.
    That's why we have a 30-day hassle-free return policy- no RMAs required!
    If you are not completely satisfied with your purchase for any reason, simply return it to us!
    We will gladly exchange it for the same or another product, or issue a full refund* upon receipt of your return. No Problem!

    Please follow these simple steps to return or exchange your item(s):
    - Carefully repack the item(s) in their original packaging.
    - Enclosed is a copy of your Packing Slip or Order Receipt.
    - Write us a note stating the reason for your return and whether you would like a replacement or a refund.
    - Please return your package fully insured via UPS, FedEx, or US Postal Service to: Artistica | 1874 Johns Drive | Glenview, IL 60025
    - Outbound and inbound shipping costs are NOT refundable.
    - Orders for Special/Custom products are never returnable or refundable.

    MAKE SURE to repack the products carefully and as received, as we will NOT be responsible for returns that are damaged or lost in transit.
    Please allow about 2 weeks for refund processing.

    DAMAGED SHIPMENTS
    Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
    We will place the claim with the carrier's insurance, and a replacement will be promptly sent to you!

    SHORTAGES
    Report any shortages or shipping errors immediately and within 5 business days of receiving your order. Notifications made after this time will not be accepted.

    For any further assistance, please contact us at (847) 730-3783 or email info@artistica.com.