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About Us, Services and Policies

Product & Services Information

B2B Wholesale & Trade Sales
Company Profile About our Catalog  How to open an Account
Return Policy Packing Drop shipping program
Sales Taxes About Majolica How do I establish credit?
Methods of Payment Gift Certificates Billing options Wholesale
Feedback Care and Use of Dinnerware Minimum Order Wholesale
On Sale! Shipping & Delivery Exclusivity Area
Direct Import Advantage Gift Wrapping How is my order shipped?
Customer Service Product Stamping eCommerce Program
New Intro's Bridal & Gift Registry Interior Designers & Decorators
When I will receive my order? Wall plates & Wall plaques  
The Making of Majolica The beauty of Imperfection  
What is Majolica? Is the dinnerware Food Safe?  
    

company profile


"Shop in Italy… without leaving your own town!” is our motto and pretty much says it all, because Artistica has the greatest selection for anyone looking for quality Italian ceramics!

Founded in 1990 by our current President, Mr. Marco Margaritelli, and since then based in Miami, FL.
Artistica today is a manufacturer, importer and distributor of Renaissance-inspired, hand painted Italian ceramics for markets in the United States.

Artistica's authentic Majolica wares are museum-quality reproductions from 15th and 16th Century originals, with a variety that spans from jugs, urns, canisters and dinnerware, to cache pots and wall plates in classic Arabesque-Renaissance, and in unique, decorative contemporary styles.

Our products are manufactured with various finishes and techniques, yet all are compatible with one another, enabling consumers to combine patterns to create their own unique decorative look.
Romance, Love and Passion — three basic elements of life implicitly connected to each other — are well represented in the artistic rendering of each product in our various collections.

Artistica's market its products, in a three-tier pricing:
-
Retail (Direct Sales to consumers - via Mail Order Catalog and Internet eCommerce),
- Trade (Interior Decorators, Designers and Architects), and
- Wholesale (Exclusively reserved for Stores/Stocking Dealers)
Application and pre-approval required for "Trade" and "Wholesale" pricing.
For more information please go to the B2B Wholesale or Interior Decorators pages.

To serve our Trade and Wholesale customers, Artistica, Inc. operates throughout the entire U.S.A. territory attending trade shows in the Gift, Decorative Accessories and Furniture industries, showing in Permanent Showrooms or Temporary booths in all the major US Fairs.

About our printed Catalog AND wEB sITE . . .

With our new Catalog, once again we are pleased to present our most extensive collection ever! This new 68-page catalog features many new collections and patterns, with more than 1400 items.

Your favorite classic collections from previous years are still pretty much intact, plus we've added numerous masterpieces from small artisan shops, all manufactured in the renowned traditional majolica style. These all new and very special pieces are marked throughout the catalog with LTD, indicating limited availability, added value, and probable longer delivery time.

As always, we continue to promote ‘romance, love and passion’ direct to the American consumer market, and our product line will expand even more as we continue to add exclusive products by accomplished Italian artisans.
Stay up to date with new items by visiting our continuously updated
New Arrivals” section.
Return Policy

 

30 days satisfaction guarantee!
We want you to be pleased with our products, and it is important to us to ensure your full satisfaction.
If not fully satisfied you may return any unused item within 30 days for a refund, credit or exchange.
No questions asked, but a Return Authorization Number (RAN) is required:
You may request your RAN on line (Customer Service menu) or simply contact us
Toll-Free at (800) 754-5363.

Be careful when returning merchandise and use all Artistica’s original packaging material.
Always “double box” every single item, just as you received it. Packages must be shipped pre-paid and fully insured.

Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier insurance and a replacement will be promptly sent to you!

S&H Costs are not refundable.
Gift Certificates are issued when the merchandise, received as a gift, is returned by the recipient.

Wholesale Sales:
Same return policy applies, but limited to 5 (five)
business days from receipt date of merchandise.
GIFT CERTIFICATES

Selecting the perfect gift has never been faster and easier...
Artistica's Gift Certificates are available via E-Mail or Paper.

Click HERE or call us at (800) 754-5363 to purchase gift certificate.

About Majolica

Because each piece of Majolica and Ceramic is individually crafted, you may notice slight variations in color and size.
Occasionally you will note fingerprints, paint smudges, and looseness of lids.
These variances should not be considered as imperfections, but as evidence of fine, hand-crafted work. CLICK HERE to learn more about Italian Majolica.

PACKING

We are truly proud of our professional and secure packaging!
After our through product inspection, each item is cleaned and placed in a clear plastic bag. Then is wrapped in "Bubble-Pack" and individually boxed. Larger items are further protected with expandable "Foam-In-Place" by Instapack™.
The "individual" cartons are then placed inside another box for "double-protection" as most delivery carriers require. The packing material are clean and suitable for gift wrapping.

Care and Use of Ceramic Dinnerware

Avoid High Temperatures: Due to its characteristic thickness and earthenware porosity, ceramic dinnerware may be damaged by exposure to extremely hot temperatures. Artistica’s dinnerware (like any other Deruta’s dinnerware product), are “Serving” pieces and they are NOT meant to be used for cooking or re-heating.

Protect Against Chips and Cracks:
Majolica is low-fired earthenware and chips more easily than vitreous-china dinnerware.
Careful hand wash is recommended although Artistica's dinnerware items are electric dish-washing safe.
When using electric dishwashing, it is recommended to place the dishes or ceramic accessories, far apart to avoid touching each other during the high pressure dish-washing cycle.

Characteristics of Majolica and Ceramics:
With repeated use, Majolica has a tendency to "craze" (forming minuscule lines in the glazing). The crazing result is the nature of Majolica, and has no significant effect on the ceramics.
CLICK HERE to learn more about Italian Majolica

Artistica’s dinnerware products are 100% Food Safe:

We independently inspect and test our products for lead content to comply with FDA standards.

SHIPPING & DELIVERY

Orders are normally processed within 48 hours and shipped from our Miami, FL warehouse.
We maintain quite large inventory at our warehouse, but being our products manufactured in Italy and by several small artisan shops, is practically impossible to maintain a full stock for all items at all times…
Our web site shows product availability, and the inventory data is updated weekly.
Should any product be temporarily out of stock we will contact promptly to arrange later delivery. Larger orders may be shipped in more than one time, unless otherwise instructed.

Although stock availability for each product can be verified on-line, you can also contact our "Customer Service Desk", at (305) 576-2080, we will be able to tell you if the item you interested in is in stock and advise delivery date.

Standard (ground) delivery time, within the USA, is 5 to 10 business days.
Express delivery charges are applicable to air shipment for orders destined to AK, HI and P.Rico.
We ship anywhere…
Call for quote for delivery to International destinations.

GIFT WRAPPING

 

Our products are shipped professionally packed in a plain brown or white corrugated carton. For an additional fee of $5.00 you may have your purchase gift wrapped.
A complementary Gift Card will accompany your gift wrapped box along with your personalized "Gift Message".
Do you have a special request? Call us at (800) 754-5363 (M-F 9-6 EST)
or Email:  info@artistica.com.

SALES TAXES

Every purchase shipped to Florida and Illinois is subject to Sales Tax (7% for Florida and 7.75% for Illinois).
Sales Taxes are automatically added to any order placed on line shipped to Florida or Illinois.
Please add Sales Taxes due in the appropriate box when placing your
order by mail or by fax.

METHODS OF PAYMENT

We do accept Visa®, Master Card® and American Express®.
You may also pay with personal or company check or money order.

Wholesale/Dealers accounts may qualify for our Net 30 Days terms.
Minimum purchase amount required and subject to our credit Factoring agency approval. CLICK HERE for more B2B Wholesale Information

FORM OF PAYMENT

Although buyer will have to supply a valid Credit Card when placing an order, It is our policy to charge only upon shipping.
Should we partially ship an order, we will charge only for the products actually shipped.
Please note that we may require a 50% non refundable deposit when ordering special-order products (such as Tables, Fountains and selected "Prima Classe" products). Deposit may also be required when ordering large amount of single product.
FEEDBACK

We are proud of the fine products we offer and frankly it is our hope that you will find their quality and our service so satisfactory that you will feel it to your best interests to call upon us real often…
Your recommendations for new products or suggestions for improvements are also welcome. We are interested in what pleases you – and what disappoints you – about our products or service. Please, let us know.
Drop us a note by mail or use our convenient on line Suggestion Box page. Thank you!

PRODUCT STAMPING
 

All Artistica’s products are marked (under-glaze):
“Artistica – Made in Italy”.
Deruta’s dinnerware and tabletop items are marked:
“Artistica – Deruta – Made in Italy”.

GIFT & BRIDAL REGISTRY

We do offer an exclusive Gift and Bridal Registry program both on-line and by catalog.
CLICK HERE to review our current registries.
You can register on-line or simply call us at
(800) 754-5363 and we will work with you as well as send catalogs to whomever you wish.
+We will gladly work with them when they call to select a gift from your registry
.

WALL PLATES & WALL PLAQUES

Artistica’s wall plates and wall plaques are shipped “Wall-Hung Ready” with a galvanized steel wire assembled in the rear of the object.
Should you decide to use the item as tabletop centerpiece, we recommend cutting of the wiring to avoid surface damage.

RETURN TO TOP PAGE
ON SALE!

Due to our large volume and continue replenishment of new products and new samples, occasionally we discount selected products from our warehouse as well as from our current catalog collection.
These are brand new products in perfect conditions mostly used for photography purposes only.
Click Here to review our “On-Sale” selection.

DIRECT IMPORT ADVANTAGE!

We manufacture it… We import it… We distribute it…
In order to assure the best quality and price point, we maintain full control of our production, closely working with our Italian workshops under exclusivity agreements and often absorbing most of their individual limited production.
Product quality control is guaranteed by our own Italian team to assure product excellence as well as coordinate an efficient Direct-Import capability.
CUSTOMER SERVICE

You can rest assured of our courteous and professional assistance as we stand behind our products, and strive to give the best customer service possible. Please contact us for any needed customer assistance. Toll-Free (800)754-5363 Mon.-Fri. 9:00AM–6:00PM EST or e-mailing us at sales@artistica.com.
THE BEAUTY OF IMPERFECTION

All Artistica’s products are hand-molded and free-hand painted. Certain variations in size or color, paint smudges, fingerprints and looseness of lids, are characteristic of the artisan workmanship of Artistica’s unique products and are not to be considered manufacturing defects. Sizes provided for hand-thrown products (Canisters, Vases, Cachepots, Planters etc.) are subject to slight variations.
CLICK HERE to learn more about Italian Majolica
NEW ARRIVALS

Due to the traditional look of our products, our catalog is only printed every other year, and most of our products remain featured for many years. But our quest for new and better products is relentless…
To view our new introductions please visit our web site New Arrivals.
B2B WHOLESALE PROGRAMS

 


 

 

WHOLESALE:
Interested in reselling our Artistica’s fine ceramics?
We do offer a wholesale program with special discounts to businesses capable and suitable to display and resell our products such as Gift, Furniture, Home Accents stores, Mail Order Catalogs and Internet eCommerce enterprises.
Wholesale pricing is exclusively reserved to Licensed Businesses - Stocking Dealers, licensed to resell our products at retail and able to meet our minimum purchase requirements.**
Please note that we do implement an “exclusivity-area” policy, which may influence the approval of new wholesale accounts. More Info...

INTERIOR DESIGNERS, DECORATORS AND ARCHITECTS:
We do offer a special "Trade Courtesy Discount" to these professionals that do not qualify for the above Wholesale pricing, but can proof a current membership with a recognized professional affiliation, such as A.S.I.D. etc. along with a valid Resale Tax Number. (No minimum purchases required under this program). More Info...

ECOMMERCE – DROP SHIPPING PROGRAM:
Sell the exclusive Artistica's products On-Line or expand your own e-Commerce web site! Register to become an Artistica's "eDealer". You sell them!... We ship it!...
(No minimum purchases required under this program).
More Info...
How do I establish credit? (Wholesale Accounts only)

To expedite the whole initial process for a new account, we rather ship your first order either pre-paid or better using a Credit Card.
We accept VISA-MC-AMEX.
Be assured that your Credit Card will be charged ONLY the day when we will ship your order. Charge Receipt will be attached with your invoice.

Should you decide to apply for NET 30 DAYS TERMS:
Please be advised that we do factor
* our credit sales account receivable,
and we are able to offer NET 30 DAYS terms to those customers that
meet the following criteria:

  - Your business must have been active for at least 2 Years,  and most important
  - Your business credit line MUST be approved for by our Factor (Lyon Capital Corp.), this may take about two weeks.

A listing with a good credit rating by Duns & Bradstreet and/or Lyon will certainly help but if your business is relatively new, and not listed yet with neither one of them, someone from Lyon Capital will contact you to obtain information about your company in order to create a profile and eventually a Credit Rating for your business.

When contacted by Credit Services/Lyon Capital
, we encourage you to supply all the information they will ask you about your business; this will help them to better evaluate your business leading to a more accurate credit rating for your company.

The Lyon Credit Services/Lyon Capital rating will them been available to any other manufacturer that will inquire about your company and this certainly will ease the approval of your business for any other vendor you may purchase on terms in the future.

*Often we receive inquiries about the "Factoring" service... Here is basically how it works: You place your order with us... We ship your order... You call us for any "Customer-Service" matter, BUT your Invoice will indicate to pay someone else: Lyon Capital.
You pay them... They pay us...
You pay on time... They give you a better Credit Rating that will help you to get approved with future orders with us or other suppliers.

WHOLESALE - DROP SHIPPING PROGRAM






 

A special and convenient service for our wholesale dealers.
Large item to pack and ship? Is your customer from out of town?
Let us drop ship your sale, professionally packed, fully insured and guaranteed to perfectly arrive to your customer’s residence!
By great demand our Drop-Shipping program is no longer limited to large items but extended to the whole Artistica’s product line!
Now every item in our catalog can be drop shipped to your customers for a flat shipping fee, (call for details).

No enrollment or registration necessary, you simply FAX us your order, we will ship it for you, fully insured, to your customer using your own business name as shipper.
Gift Wrapping and Greeting Card insert service also available!
In the package, we may enclose your Sales Receipt, if provided, or a plain Packing Slip without prices.
Cost for the goods and shipping charges will be debited to you.
Detailed invoice will be mailed to you as usual. Should you have an e-mail address, we will automatically e-mail you the UPS Tracking Number the same day the package is shipped out to your customer.
Simple as that! Call us at (800) 754-5363 for additional information.
WHOLESALE Billing options


PRE-PAID:
Your check for the total amount of the order PLUS Shipping charges MUST accompany your order. For Pre-Paid Terms we do offer 18% flat-fee for shipping.
MINIMUM ORDER: $1,000.00 (No minimum on any following re-order)
(18% S&H applies ONLY to orders shipped within the U.S. Continent serviced by FedEx Ground Service. Call 1-800-754-5363 for exact quote to ship your order "Special Delivery" or anywhere else).

CREDIT CARD:
Just supply your credit card number and expiration date within your order.
MINIMUM ORDER: $1,000.00 (No minimum on any following re-order).
We Welcome VISA - MASTER CARD - AMEX

Be assured that your Credit Card will be charged ONLY the day when we will ship your order. Charge Receipt will be mailed to you along with the invoice.


NET 30 DAYS - CREDIT TERMS:
MINIMUM ORDER: $ 1,000.00 (No minimum on any following re-order).

Should you decide to apply for NET 30 DAYS TERMS:
Please be advised that we do factor
* our "terms" account receivable, and we are able to offer NET 30 DAYS terms ONLY to those customers that meet the following criteria:

  - Your business must have been active for at least 2 Years,
   
and most important
  - Your business credit line MUST be approved for by our Factor
    (Lyon Capital Corp.), this may take about two weeks.

A listing with a good credit rating by Duns & Bradstreet and/or Lyon will certainly help but if your business is relatively new, and not listed yet with neither one of them, someone from Lyon Capital will contact you to obtain information about your company in order to create a profile and eventually a Credit Rating for your business.

When contacted by Credit Services/Lyon Capital, we encourage you to supply all the information they will ask you about your business; this will help them to better evaluate your business leading to a more accurate credit rating for your company.

The Lyon Credit Services/Lyon Capital rating will them been available to any other manufacturer that will inquire about your company and this certainly will ease the approval of your business for any other vendor you may purchase on terms in the future.

* Often we receive inquiries about the "Factoring" service... Here is basically how it works: You place your order with us... We ship your order... You call us for any "Customer-Service" matter, BUT you will pay someone else: Lyon Capital.
On your invoice there will be a sticker with the payment remittance information.

Sorry NO C.O.D's.

WHOLESALE Minimum Order

Wholesale orders beside to be subject to approval are also subject to minimum purchase requirements.
The minimum order of $1,000.00 is ONLY applied to your FIRST order, No Minimum on any future re-orders. Please note that we do implement an “exclusivity-area” policy, which may influence the approval of new wholesale accounts.  More Info...

How is my WHOLESALE order shipped?

Unless you have and specify your preferred carrier, most of our orders are shipped via UPS Ground , but once your order is packed our computer system automatically evaluate the "Best Way" in which your order shall be shipped to you.
The second alternative, used for large orders or for oversize products (Fountains, Tables etc.), is Common Carrier (Truck). Customarily we use UPS Freight (formerly Overnite Transportation) that within the years we found to offer a reliable service, on time and careful.
Please note that extra charges are applicable for orders shipped to "non-commercial" area.
UPS charges about $ 2.00 extra for this service but charges from "Common Carriers" (truck) may be
$75.00 or more.

One more thing about deliveries by "Common Carriers": Their delivery point is at door of your business or residential curbside. The drivers are NOT obliged to carry inside your store or home the package(s) and usually the will not...
Also, be advised that an order is shipped via Common Carrier is packed in a large carton over a pallet.
Unless you are ready to receive your delivery in this fashion, please let us know and we will try to arrange an alternative delivery method.
WHOLESALE DEALER Exclusivity Area

Due to the nature of our unique product line, we strive to "protect" our existing Wholesale Dealers (Retail Stores). Therefore we may offer "exclusivity" restricted to the store's Zip-Code.
Our exclusivity control,  aims to avoid the sale of an identical product to any other retail outlet located within the same zip code of an existing customer.
We reserve the right to review any wholesale order prior to its final approval to verify possible conflicts with other stores or exclusivity contracts of other nature.
Furthermore, we reserve the right to refuse or cancel any wholesale order or back order at our sole discretion.

HOW LONG WILL TAKE TO RECEIVE MY ORDER?

In stock products are shipped within 48 hours.
Orders placed for "Express Delivery" have priority and are customarily shipped the same day or within 24 hours.
Please consider that, although we carry a large stock of our products, we catalog over 1,600 items, and all our products are hand made "one-by-one" by small workshops, as result it is practically impossible to keep in stock all items at all times!...
In any event, should an item be not available, an out of stock message (in color red) will appear next to the product advising of the possible delay.
Furthermore, it is our policy to immediately ship the available items therefore we will Back-Order the missing products that will be shipped within a few weeks, upon the arrival of the merchandise.
Please, let us know should you need a single and complete shipment and do not hesitate to contact our "Customer Service Desk", at 1-800-754-5363
for any further assistance.

IS THE DINNERWARE FOOD SAFE?

YES it is!
All our Dinnerware Items are 100% Lead Free and FOOD SAFE 
We independently inspect and test our products for lead content to comply with FDA standards.
Not Safe for Microwave and Conventional Oven Use
WHAT IS MAJOLICA?

Majolica (mâ-jol`ë-ka)-n.A kind of enameled Italian pottery richly decorated in colors.
Majolica, spelled “Maiolica” in Italian, is the word generally used for the enameled pottery that has been made in Italy since Renaissance times. The term refers to carefully chosen clay wares coated with a solution of white glaze, and also denotes the process of painting on the glaze before it is fired into a hard shiny surface.
The name majolica is derived from the island of Majorca, the headquarters of trading vessels sailing between Spanish and Italian ports. The tin-oxide-glazed, Majolica pottery of Italy, reached a summit of artistic quality during the late 15th and early 16th centuries.
The molded or thrown clay piece is given a first, or "bisque" firing, and then covered with an opaque lead and tin-oxide glaze. (Leadless glazes are the standard for contemporary majolica potters.)
Decorations are hand painted on the dry glaze, and a second firing fuses both glaze and decoration to an even, glossy surface. This direct painting technique led to vigorous designs and novel imagery, producing some of the most delightful and artistically satisfying creations in European ceramic history.
CLICK HERE to learn more about Italian Majolica

The Making of Majolica

The creation of Majolica is a complex event, involving skillful master artisans who understand the content of the quality raw materials used in their work.

From small, simply decorated dishes to large "Orcio" urns in the 16th Century style, every successful piece is the product of a "Five-Step" process.

  Step One: "IL TORNIANTE" (The Potter):
In a process used for centuries, the art of Majolica begins with a plain lump of refined clay that is slowly brought to life by "Il Torniante". Masterfully hand-shaping the raw chunk of clay on a wheel, the potter transforms it into a vessel, a plate or a large urn.
The molded clay piece is referred to as "In Terra" (Green ware) and is placed in the open air for natural drying. It dries to a grayish color, and is ready for its first firing in the kiln.

Step Two: "LA PRIMA COTTURA" (The First Firing):
The naturally dried piece is then loaded into the kiln to be processed at the "Prima Cottura". The clay item that emerges from the kiln after this first 750-degree firing is referred to as "Biscotto" (Bisque), a baked terracotta piece featuring the typical red color.

Step Three: "LA SMALTATURA" (The Glazing):
Once cooled, the Bisque is dipped into the "Smalto", a fast drying chalky liquid glaze. This step, while simply described, represents an important part of the entire process because the next firing will melt the glaze with the colors, determining color tones, glazing texture, and uniform quality of the piece. The chemical composition of the "Smalto" is complex and every factory has it's own formula that is kept very secret! The Bisque, now wholly covered by the white powdery glaze, is ready for painting.

Step Four: "LA PITTURA" (The Painting):
The painstaking process of painting the Bisque is the essence of Majolica. The Painter, "Il Pittore", may paint a decoration freehand, or use a type of pounce, "Spolvero", to stencil sketches of the design. This fine powder prevents the colors from spreading and blurring into each other. The painter must fully understand the complexities of coloration, as the raw glazes used for painting all have a very similar Gray/Black tone. The true and brilliant colors will be produced only after the finished product emerges from the final kiln firing.

Step Five: "LA SECONDA COTTURA" (The Second Firing):
In this final step, the painted item is loaded again onto the kiln for a second firing at 750-degrees. This delicate process requires great care to avoid scratching or touching any item to be fired. Since the painting was done over the "chalky" Smalto surface, it can literally be wiped out by a simple touch of a thumb! The final firing may take up to 24 hours. Prior to loading, the kiln must be pre-heated at a low temperature. Depending on the size of the item(s), the ceramics may require up to 12 hours of firing at a constant high temperature. It is very important that the "cool-off" period be a "natural" cooling. The kiln's safe-type door must not be opened until the temperature is low enough to avoid "thermal shock", which would literally destroy (crack) the entire kiln load.

The finished product emerges from this final firing, its brilliant colors safely protected by a robust and uniform glaze. It is a Majolica piece! - a prestigious name earned with this centuries-old process!
Click Here TO SEE THIS ARTICLE COMPLETE WITH PICTURES
 

e-COMMERCE program

Expand or Set up your own e-Commerce web site!
Register to become an Artistica's "eDealer" to sell the exclusive Artistica's products On-Line!

You sell them!... We ship it!...
CLICK HERE for more information.

TRADE PROFESSIONALS - Interior Designers & Decorators


We do offer a special "Courtesy Discount" to Interior Decorators, Designers and Architects, that do not have a store-front and therefore do not qualify for our Wholesale pricing, but can proof a current membership with a recognized professional affiliation such as A.S.I.D. or other, and in possession of a
valid Resale Tax No.  (No minimum purchase required under this purchasing plan).

CLICK HERE for more information.