Ship & Return Policy

RETURNS & EXCHANGE POLICY
It's simple: Not satisfied with your purchase? Return it. No Return Authorization required. No Problem!

 

At Artistica, we stand behind our products, and our loyal customers.
The full satisfaction of our clients and exceptional customer service, has been our priority during the 20+ years in business.

That's why we have a 30 day hassle-free  return policy -- No RMA's required!


If, for any reason, you are not completely satisfied with your purchase, simply return it back to us! We will gladly exchange it for the same or another product, or issue a full refund upon your return. No Problem!

Please follow these simple steps to return or exchange your item(s):

1) Carefully repack the item(s) in their original packaging.
2) Enclosed a copy of your Packing Slip or Order Receipt.
3) Write us a note stating the reason for your return and if you like a replacement or a refund.
4) Please return your package fully insured via UPS, FedEx or US Postal Ser
vice to:
Artistica | 990 Green Bay Road | Winnetka, IL 60093

Keep your receipt as unfortunately we cannot be held responsible for returns that are damaged or lost in transit. *S&H Costs are not refundable - Please allow about 2 weeks for refund processing.

For any further assistance, please contact us at:
Phone:
(800) 754-5363
email: info@artistica.com


DAMAGED SHIPMENTS
Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier insurance and a replacement will be promptly sent to you!

 SHIPPING & DELIVERY

Orders are normally processed within 48 hours and shipped from our  Winnetka, IL (Chicago) warehouse.


 PACKING

We are truly proud of our professional and secure packaging!
After our through product inspection, each item is wrapped in "Bubble-Pack" and individually boxed. Larger items are further protected with expandable "Foam-In-Place" by Instapack™.
The "individual" cartons are then placed inside another box for "double-protection" as most delivery carriers require. The packing material are clean and suitable for gift wrapping.

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artistica.com has a Shopper Approved rating of 4.9/5 based on 400+ ratings and reviews

 

 

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