Ship & Return Policy
 Return Policy

 

 Retail Sales:
30 days satisfaction guarantee!
We want you to be pleased with our products, and it is important to us to ensure your full satisfaction.
If not fully satisfied you may return any unused item within 30 days for a refund, credit or exchange.
No questions asked, but a Return Authorization Number (RAN) is required:
You may request your RAN on line (Customer Service menu) or simply contact us Toll-Free at (800) 754-5363.

Should a shipment arrive damaged, you must contact us within 5 (Five) days from merchandise receipt.
We will place the claim with the carrier insurance and a replacement will be promptly sent to you!
Gift Certificates are issued in lieu of a cash refund, when the merchandise, drop-shipped as a gift, is returned by the recipient.
S&H Costs are not refundable.
Products returned that were purchased with a “Free Shipping” promotion are subject to 10% re-stocking fee.
Return of merchandise purchased with credit cards will be credited to the same card minus the credit card transaction fees (4%).

 Wholesale & Trade Design Professionals Sales:
Same return policy applies, but return authorization must to be requested within 5 (five) business days from receipt date of merchandise.
S&H Costs are not refundable.
Products returned that were purchased at wholesale prices with a “Free Shipping” promotion are subject to 20% re-stocking fee.
Return of merchandise purchased with credit cards will be credited to the same card minus the credit card transaction fees (4%).

Please allow 2 to 4 weeks for credit processing.

 SHIPPING & DELIVERY

Orders are normally processed within 48 hours and shipped from our Miami, FL warehouse.
We maintain quite large inventory at our warehouse, but being our products manufactured in Italy and by several small artisan shops, is practically impossible to maintain a full stock for all items at all times…
Our web site shows product availability, and the inventory data is updated weekly.
Should any product be temporarily out of stock we will contact promptly to arrange later delivery.
FORM OF PAYMENT
Although buyer will have to supply a valid Credit Card when placing an order, It is our policy to charge only upon shipping.
Should we partially ship an order, we will charge only for the products actually shipped.
Please note that we may require a 50% non refundable deposit when ordering special-order products (such as Tables, Fountains and selected "Prima Classe" products). Deposit may also be required when ordering large amount of single product.
 PACKING

We are truly proud of our professional and secure DOUBLE packaging!
After our through product inspection, each item is cleaned and placed in a clear plastic bag. Then is wrapped in "Bubble-Pack" and individually boxed.
Larger items are further protected with expandable "Foam-In-Place" by Instapack™.
The "individual" cartons are then placed inside another box for "double-protection" as most delivery carriers require.
The packing material are clean and suitable for gift wrapping.
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