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DETAILED FEEEBACK
from Older Method 2009-2010 |
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Date: 01/07/10 |
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Name |
Mary M. |
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City, ST |
Glencoe, IL |
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Overall Rating > |
5 (Excellent) |
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Comments: |
I normally purchase at the Winnetka, IL store but this time I place
the order on the web and it was great! Everything arriver perfect
and ON TIME for my Xmas! VERY SATISFIED. |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
N/A (I did not contact Customer Service) |
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Date: 01/05/10 |
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Name |
Janet F. G. |
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City, ST |
Tampa, FL |
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Overall Rating > |
5 (Excellent) |
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Comments: |
No Problems.... Web site is GREAT (the best in the business!). |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
N/A (I did not contact Customer Service) |
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Date: 01/04/10 |
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Name |
Roberto B. |
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City, ST |
Denver, CO |
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Overall Rating > |
4 (Good) |
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Comments: |
Everything GOOD. And I like the fact that Artistica charge the
Credit Card when they actually ship and |
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not upon placing the order. That's nice! |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
N/A (I did not contact Customer Service) |
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Date: 01/02/10 |
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Name |
Susan N. |
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City, ST |
Gary, IN |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Hi Rodolfo! You are the best customer service person I ever dealt
with! |
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Product is good as well (beautiful), but Rodolfo!... |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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Date: 01/01/10 |
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Name |
Giuseppe G. |
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City, ST |
Atlanta, GA |
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Overall Rating > |
4 (Good) |
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Comments: |
Ciao a tutti. La merce ricevuta era Bellissima! Grazie |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
N/A (I did not contact Customer Service) |
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Date: 01/01/10 |
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Name |
Mario B. |
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City, ST |
Jacksonville, FL |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
4 (Good, received as expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
N/A (I did not contact Customer Service) |
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1/24/2009 |
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Name |
Jackie H |
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City, ST |
Pacific Palisades, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Very Happy Customer - I've Bought Several Things... |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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12/24/2009 |
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Name |
Rose P. |
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City, ST |
Rome, GA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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12/24/2009 |
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Name |
Rebecca B. |
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City, ST |
Pasadena, CA |
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Overall Rating > |
4 (Good) |
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Comments: |
Company Made Good Recovery On Error. The Catalog And Web Showed The
Plate As 22 Inch But It Was 26 Inches And I Had To Return. But It
Was Beautiful And Your Customer Service People Fixed It Right Away.
Would Have Preferred That My Refund Had Been Processed Faster
Though. Delivered On Time And Packaged Well, But It Was Not The
Size As Advertised. |
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Artistica Reply: |
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Dear Ms. Rebecca Bales: |
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Your feedback was received and we are glad for the ratings you have
given us as well as for your comments. |
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I want apologize for the slight delay we had about your refund. The
fact is that your problem happened during the holidays when we close
for our yearly vacation. |
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Unfortunately we have to issue credits only upon receipt of
merchandise, and you package was received on Jan. 4th, 2009 and
credit was issued the 10th of January... We were kind of backed
up... Sorry, we definitely try to do better next time... Thank you. |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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12/24/2009 |
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Name |
Janet P. |
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City, ST |
Austin, TX |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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12/28/2009 |
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Name |
Tim H. |
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City, ST |
Indianapolis, IN |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Very Efficient, And I Love The Fact That You Have Sale Items And
Thought The Free Rooster Gift Pitcher Was A Very Nice Touch. The
Base Color Of The Garofano Didn'T Match My Previous Pieces Of That
Pattern That I Had Purchased Through The Ceramica Company. That
Garofano Had A Bluer Base Color. Why Is That? |
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Dear Mr. Tim Hxxxxx: |
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Your feedback was received and we are glad for the ratings you have
given us as well as for your comments. |
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About the items that did not match your previous Garofano piece: |
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You purchased the previous piece from another company, which most
likely buys from a different Italian vendor than ours... |
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Since these are all hand made items, every factory use a slightly
different glaze. |
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Even the patterns are often different also because hand painted by
another painter and unfortunately there no much we can do about it. |
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Although all of them are pretty similar, the distinctive patterns
and different color tones is part of the characteristics of our
ceramics. |
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Thanks for asking, an please do not hesitate to contact us for any
further assistance. |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product arrived in
perfect conditions). |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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12/27/2009 |
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Name |
David F. R. |
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City, ST |
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Overall Rating > |
4 (Good) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
N/A |
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12/17/2009 |
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Name |
D.E. P. N. |
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City, ST |
Palm Desert, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
The Website Is Great To Visit And I Love The Music. Very Easy To
Order On-Line With My Last Order I Received A Complimentary Gift
And I Was Quite Taken My Your Generosity For I Have Note Spend A
Great Deal Of Money. So Thank You So Very Much. |
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I Received A Personal Touching Email During My First Correspondence
With Your Company. Anything Made In Italy Is Excellent. Such Care. |
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The Items Are Carefully Wrapped And Professional. I Have Order
Twice. Always Prompt! |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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12/23/2009 |
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Name |
Linda G. |
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City, ST |
6916 Moniteau Court, LA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Please Note New Email Address |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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11/3/2009 |
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Name |
Arthur J. D. |
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City, ST |
Metairie, LA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
I Will Buy Items Again Beautiful , Stunning Best Packing Item
Arrived On Time |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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11/2/2009 |
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Name |
Alexis F. |
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City, ST |
San Diego, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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11/4/2009 |
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Name |
Theresa C. |
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City, ST |
Redwood City, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Will Do Business With Again! Thanks! I Appreciated The Personal
Service! Received Sooner Than Expected |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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11/12/2009 |
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Name |
Christopher S. |
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City, ST |
Santa Barbara, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Great Stuff. I Will Be A Repeat Customer. No Worries Here, As It
Did Arrive In Time For The Birthday. |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of Delay) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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11/12/2009 |
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Name |
Arthur J. D. |
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City, ST |
Metairie, LA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Beautiful , Stunning My Item Was On Backorder, and I Was Given
Email Updates As Well As Free Shipping!! |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
4 (Good Packaging: Product Arrived In Perfect Conditions Received As
Expected) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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10/12/2009 |
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Name |
Lynn D. |
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City, ST |
Charlotte, NC |
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Overall Rating > |
5 (Excellent) |
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Comments: |
If I Have To Give Up My Source Of Beautiful Shards For Mosaic I
Will, But I Like To Keep You Secret! When I Called About My Order,
Got Excellent Response Would Prefer If The Shards Did Not Include
The Bottom Of Items As The Pottery Is Very Thick And Harder To Use
Shards Are Packed Tight Enough So There Isn't Extra Chipping Would
Like To Be Able To See When Shipment Went Out, So I Don't Have To
Call You. |
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Your feedback was received and we are glad for the ratings you have
given us as well as for your comments. |
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About your comment concerning notification of shipment: it is
already implemented by us. Our FedEx system automatically mail our
emails daily to all customers shipped. Your notification was emailed
to: xxxxxxx@xxx.com the same day of shipping. |
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If you have not received, most likely is either in your "Spam"
folder or was blocked by AOL. |
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AOL is great, we use it as well, but... Their email filter is very
tight, sometime even legit messages are discarded... Sorry for the
inconvenient. |
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We will try to eliminate the bottoms of items from the shard
assortment... |
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Sincerely, |
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Marco Margaritelli |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Products Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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10/12/2009 |
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Name |
Lori M. |
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City, ST |
Calgary, AB |
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Overall Rating > |
4 (Good) |
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Comments: |
I Had Been Disappointed With The Last Order I Had Placed And Was
Happy With The Service And The Comprimise I Was Given Good Idea To
Write "Shards" On The Box As The Fedex Man Thought He Had Broken
Something |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
4 (Good Packaging: Product Arrived In Perfect Conditions Received As
Expected) |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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10/13/2009 |
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Name |
Glenda L. |
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City, ST |
San Jose, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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10/13/2009 |
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Name |
Elizabeth G. |
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City, ST |
San Antonio, TX |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Would Shop Again Beautiful Workmanship, Very Pleased Only One Item
Was On Back Order |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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10/13/2009 |
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Name |
Judi G. |
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City, ST |
Chicago, IL |
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Overall Rating > |
4 (Good) |
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Comments: |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of delay. |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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10/13/2009 |
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Name |
Laurel Z. |
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City, ST |
Northville, MI |
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Overall Rating > |
4 (Good) |
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Comments: |
Your Higher Priced Products Are Exquisite Did Not Deal With Customer
Service Expected It To Be Marked Artistica Took A Littler Longer
Than Expected |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
4 (Good, As Expected) |
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Customer Service > |
5 (Excellent) |
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9/14/2009 |
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Name |
Lisa M G. |
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City, ST |
Pittsburgh, Pa, PA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Beautiful Things--Always Worth Waiting For! |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of The
Delay) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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9/16/2009 |
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Name |
Michelle D. |
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City, ST |
Boxford, MA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Did Not Contact... I Even Received The Package On A Saturday -
Pleasant Surprise! |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, Clean And Professional Packaging: Product Arrived In
Perfect Conditions) |
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Product Quality > |
5 (Excellent Better Than Expected) |
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Customer Service > |
5 (Excellent) |
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9/17/2009 |
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Name |
Barbara S. |
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City, ST |
Parker, CO |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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9/17/2009 |
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Name |
Diane T. |
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City, ST |
Liverpool, NY |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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9/20/2009 |
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Name |
Glenda L. |
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City, ST |
San Jose, CA |
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Overall Rating > |
4 (Good) |
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Comments: |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of The
Delay) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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8/5/2009 |
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Name |
Wendy C. |
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City, ST |
Los Osos, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
4 (Good, as expected) |
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Customer Service > |
5 (Excellent) |
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8/5/2009 |
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Name |
Gina B. |
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City, ST |
VA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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8/7/2009 |
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Name |
Michelle S. |
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City, ST |
Henderson, NV |
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Overall Rating > |
5 (Excellent) |
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Comments: |
All The Products Are Beautiful. |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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8/4/2009 |
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Name |
Linda G. |
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City, ST |
Baton Rouge, LA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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8/4/2009 |
|
Name |
Suzette D. |
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City, ST |
Lincoln, MA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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7/3/2009 |
|
Name |
Becky M. |
|
City, ST |
Anderson, SC |
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Overall Rating > |
5 (Excellent) |
|
Comments: |
Again, your product and delivery far exceeded my expectations and
you well exceeded your competition. |
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I'm STILL waiting to hear from 2 other companies neither of which
can give me a delivery date. |
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NICE JOB! Despite being such a quality product, it came quickly, was
packaged very well and the product exceeded my expectations! |
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I Am Still Waiting On The Orders From The Other Two Companies (Not
Custom Made) Despite Placing My Order In Early June! I Actually
Placed Orders With Three Separate Companies For Planters.
Artistica's Order Came First - Even Though You Clearly State They
Are Custom Made And May Be Delayed. |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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7/3/2009 |
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Name |
Valerie L. |
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City, ST |
Long Beach, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
The shards were beautiful. Excellent Service And Product. Thank
You! |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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7/4/2009 |
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Name |
Maryanne B. |
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City, ST |
Fair Oaks, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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7/5/2009 |
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Name |
Daniela P. |
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City, ST |
Tustin, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
your catalog is beautiful and so are the products |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
4 (Good packaging: Product arrived in perfect conditions received as
expected) |
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Product Quality > |
4 (Good, as expected) |
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Customer Service > |
4 (Good) |
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7/5/2009 |
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Name |
Carmela G. |
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City, ST |
Phoenix, AZ |
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Overall Rating > |
5 (Excellent) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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6/7/2009 |
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Name |
Audrey K. |
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City, ST |
Charleston, SC |
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Overall Rating > |
5 (Excellent) |
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Comments: |
great packaging job |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
4 (Good) |
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6/15/2009 |
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Name |
Greg C. |
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City, ST |
Coopersburg, PA |
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Overall Rating > |
4 (Good) |
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Comments: |
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Delivery Timing > |
5 (Excellent: Received Very Promptly) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
4 (Good, as expected) |
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Customer Service > |
5 (Excellent) |
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6/20/2009 |
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Name |
Lisa G. |
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City, ST |
, PA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
Wonderful company--wonderful products!! Good Things Are Worth
Waiting For!! |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of The
Delay) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
5 (Excellent) |
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6/4/2009 |
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Name |
Deborah L. |
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City, ST |
Orange, CA |
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Overall Rating > |
5 (Excellent) |
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Comments: |
I HAD FREE SHIPPING ON THE ORIGINAL ORDER BUT WAS CHARGED SHIPPING
ON THIS BACKORDER |
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Dear Ms. Lxxxxxx: |
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Thank your for your feedback, we are glad for the ratings you have
given us as well as for your comments. |
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You stated that free shipping was partially granted to your order...
Actually your were charged shipping both times you ordered... |
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Although sometime we run "Free Shipping" promotions, we could not
find any note or coupon that was granting you such a privilege...
Sorry. |
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Should you have ANY "Free Shipping" coupon (even expired), please
email us the copy or the Coupon Number, I will personally make sure
to apply it toward your next order. |
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Thank you! |
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Delivery Timing > |
3 (Fair, Received Later Than Expected But I Was Notified Of The
Delay) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
5 (Excellent better than expected) |
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Customer Service > |
3 (Fair) |
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5/4/2009 |
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Name |
Victoria L. |
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City, ST |
Nashville, TN |
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Overall Rating > |
3 (Fair) |
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Comments: |
I wished that the Customer Service was open in Sunday as well... |
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Delivery Timing > |
4 (Good, Received As Expected) |
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Product Packaging > |
5 (Excellent, clean and professional packaging: Product arrived in
perfect conditions) |
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Product Quality > |
4 (Good, as expected) |
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Customer Service > |
5 (Excellent) |
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>CLICK HERE< to read a few
"lovely" notes from some of our customers... |
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