We strive to offer the best quality products and customer service,
as we know that satisfied customers, mark the difference between business success and failure.

Here below is the average Artistica's customers ratings as of today:

 
Overall Rating Delivery Timing Product Packaging Product Quality Customer Service


Excellent


Good


Excellent


Excellent


Good

We offer to all customers the possibility to leave a simple message or a full feedback about products and customer service, throughout below form containing five questions, and a rating from 1 to 5 (Best).
Here below
a random selection of  feedback left by customers upon receiving orders.

 
Also, you can   > CLICK HERE <    to read a few "lovely" notes from some of our customers...

NOTE: All these comments and feedback are REAL and 100% verifiable!


OrderNo: 6505
Name: Sherilyn B****
City: Mooresville State: NC
Overall_Rating: 5 (Excellent)
Overall_Rating_Comments: Everything I order from Aritistica is gorgeous and is delivered in such a timely manner. I am so happy with my selections. They have just "remade" my kitchen!!!
Delivery_Timing: 5 (Excellent: Received very promptly)
Product_Packaging: 5 (Excellent, packaging: Product(s) arrived in perfect conditions)
Product_Quality: 5 (Excellent better than expected)
Customer_Service: 5 (Excellent)

Marco, What a lovely gift!  The color is fabulous and I know I will find a use for the tumbler.  You have been very kind about all this confusion and I appreciate it very much. I don't consider it shortcomings at all because you were so nice about each step.
Sara L.

OrderNo: 6528
Overall_Rating: 5 (Excellent)
Overall_Rating_Comments: I've placed subsequent orders and have always been extremely pleased. When it was necessary to contact Customer Service, the issue was attended to with care and courtesy. I later realized I had made the mistake. Customer Service was kind and understanding. Who could ask for more!
Delivery_Timing: 5 (Excellent: Received very promptly)
Product_Packaging: 5 (Excellent, packaging: Product(s) arrived in perfect conditions)
Product_Quality: 5 (Excellent better than expected)
Customer_Service: 5 (Excellent)
Remote Name: 24.181.90.102

We very much like the pottery that has been shipped. It totally lives up to the expectations generated by the pictures on your website. We look forward to the arrival in January of the four plates along with the one large bowl that was also back ordered.
joe@hic******.com

Hi Alice,
Received the item yesterday. It is so beautiful, I just love it.  Thank you!!
Jackie

Marco, Thanks so much for exchanging the pitcher for me.  I received the replacement and am thrilled with it!  The return package is being dropped off at UPS on Monday.
Great job! 
Mary Alice W.

WOW! YOU ROCK!!!
I had a simple question and you answered by sending not 1, or 2, but 3 pourers for our jug.
The one that worked was the corked bottom one.
Here's to you - clink, toast - above what we expected!
PEG W.

Hi Marco, the Brocca arrived yesterday in perfect condition!
I am sure my customer will be delighted. Again and as always, thank you so very much for your outstanding customer service, perfect shipping and beautiful items.
Sincerely, BILL C.


Everyone I spoke to on the phone was extremely pleasant!
The two hanging plates I ordered came sooner than I'd expected, and are just beautiful. It was a pleasure doing business with you.!
SALLY F


Beautiful product, impeccable delivery (the item was carefully boxed, arrived in perfect condition, and delivered rapidly).
ALEXANDRIA M-R


I ordered a gift for a friend. It was delivered promptly and my friend was pleased. Thank you.
MARY ELLEN G.


Products were beautiful and I have always found your service to be friendly and excellent.
PATRICIA M.


Love all my new Italian ceramics for my remodeled kitchen. I can't wait for the platter that is still on backorder. I also recommended your website to a good friend, Linda M., as she ordered $1,000 worth of merchandise!
MARCY M.


My order was perfect & I can't wait for you to get some pieces in this pattern so I can get a few more.
Thanks
SUZANNE H.


 

 
DETAILED FEEEBACK from Older Method 2009-2010
Date:                    01/07/10
 Name Mary M.
 City, ST Glencoe, IL
 Overall Rating > 5 (Excellent)
 Comments: I normally purchase at the Winnetka, IL store but this time I place the order on the web and it was great! Everything arriver perfect and ON TIME for my Xmas! VERY SATISFIED.
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > N/A (I did not contact Customer Service)

Date:                    01/05/10
 Name Janet F. G.
 City, ST Tampa, FL
 
 Overall Rating > 5 (Excellent)
 Comments: No Problems.... Web site is GREAT (the best in the business!).
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > N/A (I did not contact Customer Service)

Date:                    01/04/10
 Name Roberto B.
 City, ST Denver, CO
 
 Overall Rating > 4 (Good)
 Comments: Everything GOOD. And I like the fact that Artistica charge the Credit Card when they actually ship and
not upon placing the order. That's nice!
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > N/A (I did not contact Customer Service)

Date:                    01/02/10
 Name Susan N.
 City, ST Gary, IN
 
 Overall Rating > 5 (Excellent)
 Comments: Hi Rodolfo! You are the best customer service person I ever dealt with!
Product is good as well (beautiful), but Rodolfo!...
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

Date:                    01/01/10
 Name Giuseppe G.
 City, ST Atlanta, GA
 
 Overall Rating > 4 (Good)
 Comments: Ciao a tutti. La merce ricevuta era Bellissima! Grazie
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > N/A (I did not contact Customer Service)

Date:                    01/01/10
 Name Mario B.
 City, ST Jacksonville, FL
 
 Overall Rating > 5 (Excellent)
 Comments:  
 
 Delivery Timing > 4 (Good, received as expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > N/A (I did not contact Customer Service)

1/24/2009
 Name Jackie H
 City, ST Pacific Palisades, CA
 
 Overall Rating > 5 (Excellent)
 Comments: Very Happy Customer - I've Bought Several Things...
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

12/24/2009
 Name Rose P.
 City, ST Rome, GA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

12/24/2009
 Name Rebecca B.
 City, ST Pasadena, CA
 
 Overall Rating > 4 (Good)
 Comments: Company Made Good Recovery On Error.  The Catalog And Web Showed The Plate As 22 Inch But It Was 26 Inches And I Had To Return.  But It Was Beautiful And Your Customer Service People Fixed It Right Away.  Would Have Preferred That My Refund Had Been Processed Faster Though.   Delivered On Time And Packaged Well, But It Was Not The Size As Advertised. 
Artistica Reply:
Dear Ms. Rebecca Bales:
Your feedback was received and we are glad for the ratings you have given us as well as for your comments.
I want apologize for the slight delay we had about your refund. The fact is that your problem happened during the holidays when we close for our yearly vacation.
Unfortunately we have to issue credits only upon receipt of merchandise, and you package was received on Jan. 4th, 2009 and credit was issued the 10th of January... We were kind of backed up... Sorry, we definitely try to do better next time...  Thank you.
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

12/24/2009
 Name Janet P.
 City, ST Austin, TX
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

12/28/2009
 Name Tim H.
 City, ST Indianapolis, IN
 
 Overall Rating > 5 (Excellent)
 Comments: Very Efficient, And I Love The Fact That You Have Sale Items And Thought The Free Rooster Gift Pitcher Was A Very Nice Touch.  The Base Color Of The Garofano Didn'T Match My Previous Pieces Of That Pattern That I Had Purchased Through The Ceramica Company.  That Garofano Had A Bluer Base Color.  Why Is That?  
Dear Mr. Tim Hxxxxx:
Your feedback was received and we are glad for the ratings you have given us as well as for your comments.
About the items that did not match your previous Garofano piece:
You purchased the previous piece from another company, which most likely buys from a different Italian vendor than ours...
Since these are all hand made items, every factory use a slightly different glaze.
Even the patterns are often different also because hand painted by another painter and unfortunately there no much we can do about it.
Although all of them are pretty similar, the distinctive patterns and different color tones is part of the characteristics of our ceramics.
Thanks for asking, an please do not hesitate to contact us for any further assistance.
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product arrived in perfect conditions).
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

12/27/2009
 Name David F. R.
 City, ST  
 
 Overall Rating > 4 (Good)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > N/A

12/17/2009
 Name D.E. P. N.
 City, ST Palm Desert, CA
 
 Overall Rating > 5 (Excellent)
 Comments: The Website Is Great To Visit And I Love The Music.  Very Easy To Order On-Line  With My Last Order I Received A Complimentary Gift And I Was Quite Taken My Your Generosity For I Have Note Spend A Great Deal  Of Money.  So Thank You  So Very Much.
I Received A Personal Touching Email During My First Correspondence With Your Company. Anything Made In Italy Is Excellent. Such Care. 
The Items Are Carefully Wrapped And Professional. I Have Order Twice.  Always Prompt!
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

12/23/2009
 Name Linda G.
 City, ST 6916 Moniteau Court, LA
 
 Overall Rating > 5 (Excellent)
 Comments:  Please Note New Email Address   
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

11/3/2009
 Name Arthur J. D.
 City, ST Metairie, LA
 
 Overall Rating > 5 (Excellent)
 Comments: I Will Buy Items Again  Beautiful , Stunning  Best Packing Item Arrived On Time
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

11/2/2009
 Name Alexis F.
 City, ST San Diego, CA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

11/4/2009
 Name Theresa C.
 City, ST Redwood City, CA
 
 Overall Rating > 5 (Excellent)
 Comments: Will Do Business With Again!  Thanks! I Appreciated The Personal Service!   Received Sooner Than Expected
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

11/12/2009
 Name Christopher S.
 City, ST Santa Barbara, CA
 
 Overall Rating > 5 (Excellent)
 Comments: Great Stuff.  I Will Be A Repeat Customer.    No Worries Here, As It Did Arrive In Time For The Birthday.
 
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of Delay)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

11/12/2009
 Name Arthur J. D.
 City, ST Metairie, LA
 
 Overall Rating > 5 (Excellent)
 Comments: Beautiful , Stunning   My Item Was On Backorder, and I Was Given Email Updates As Well As Free Shipping!!
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 4 (Good Packaging: Product Arrived In Perfect Conditions Received As Expected)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

10/12/2009
 Name Lynn D.
 City, ST Charlotte, NC
 
 Overall Rating > 5 (Excellent)
 Comments: If I Have To Give Up My Source Of Beautiful Shards For Mosaic I Will, But I Like To Keep You Secret! When I Called About My Order, Got Excellent Response Would Prefer If The Shards Did Not Include The Bottom Of Items As The Pottery Is Very Thick And Harder To Use Shards Are Packed Tight Enough So There Isn't Extra Chipping Would Like To Be Able To See When Shipment Went Out, So I Don't Have To Call You.
Your feedback was received and we are glad for the ratings you have given us as well as for your comments.
About your comment concerning notification of shipment: it is already implemented by us. Our FedEx system automatically mail our emails daily to all customers shipped. Your notification was emailed to: xxxxxxx@xxx.com the same day of shipping.
If you have not received, most likely is either in your "Spam" folder or was blocked by AOL.
AOL is great, we use it as well, but... Their email filter is very tight, sometime even legit messages are discarded... Sorry for the inconvenient.
We will try to eliminate the bottoms of items from the shard assortment...
 
Sincerely,
 
Marco Margaritelli
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Products Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

10/12/2009
 Name Lori M.
 City, ST Calgary, AB
 
 Overall Rating > 4 (Good)
 Comments:  I Had Been Disappointed With The Last Order I Had Placed And Was Happy With The Service And The Comprimise I Was Given   Good Idea To Write "Shards" On The Box As The Fedex Man Thought He Had Broken Something
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 4 (Good Packaging: Product Arrived In Perfect Conditions Received As Expected)
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

10/13/2009
 Name Glenda L.
 City, ST San Jose, CA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

10/13/2009
 Name Elizabeth G.
 City, ST San Antonio, TX
 
 Overall Rating > 5 (Excellent)
 Comments: Would Shop Again  Beautiful Workmanship, Very Pleased  Only One Item Was On Back Order
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

10/13/2009
 Name Judi G.
 City, ST Chicago, IL
 
 Overall Rating > 4 (Good)
 Comments:     
 
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of delay.
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

10/13/2009
 Name Laurel Z.
 City, ST Northville, MI
 
 Overall Rating > 4 (Good)
 Comments: Your Higher Priced Products Are Exquisite Did Not Deal With Customer Service Expected It To Be Marked Artistica  Took A Littler Longer Than Expected
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 4 (Good, As Expected)
 Customer Service > 5 (Excellent)

9/14/2009
 Name Lisa M G.
 City, ST Pittsburgh, Pa, PA
 
 Overall Rating > 5 (Excellent)
 Comments: Beautiful Things--Always Worth Waiting For!    
 
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of The Delay)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

9/16/2009
 Name Michelle D.
 City, ST Boxford, MA
 
 Overall Rating > 5 (Excellent)
 Comments:  Did Not Contact...   I Even Received The Package On A Saturday - Pleasant Surprise!
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, Clean And Professional Packaging: Product Arrived In Perfect Conditions)
 Product Quality > 5 (Excellent Better Than Expected)
 Customer Service > 5 (Excellent)

9/17/2009
 Name Barbara S.
 City, ST Parker, CO
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

9/17/2009
 Name Diane T.
 City, ST Liverpool, NY
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

9/20/2009
 Name Glenda L.
 City, ST San Jose, CA
 
 Overall Rating > 4 (Good)
 Comments:     
 
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of The Delay)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

8/5/2009
 Name Wendy C.
 City, ST Los Osos, CA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 4 (Good, as expected)
 Customer Service > 5 (Excellent)

8/5/2009
 Name Gina B.
 City, ST VA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

8/7/2009
 Name Michelle S.
 City, ST Henderson, NV
 
 Overall Rating > 5 (Excellent)
 Comments:     All The Products Are Beautiful.
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

8/4/2009
 Name Linda G.
 City, ST Baton Rouge, LA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

8/4/2009
 Name Suzette D.
 City, ST Lincoln, MA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

7/3/2009
 Name Becky M.
 City, ST Anderson, SC
 
 Overall Rating > 5 (Excellent)
 Comments: Again, your product and delivery far exceeded my expectations and you well exceeded your competition.
I'm STILL waiting to hear from 2 other companies neither of which can give me a delivery date.
NICE JOB! Despite being such a quality product, it came quickly, was packaged very well and the product exceeded my expectations!
  I Am Still Waiting On The Orders From The Other Two Companies (Not Custom Made) Despite Placing My Order In Early June!  I Actually Placed Orders With Three Separate Companies For Planters. Artistica's Order Came First - Even Though You Clearly State They Are Custom Made And May Be Delayed.
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

7/3/2009
 Name Valerie L.
 City, ST Long Beach, CA
 
 Overall Rating > 5 (Excellent)
 Comments: The shards were beautiful. Excellent Service And Product. Thank You! 
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

7/4/2009
 Name Maryanne B.
 City, ST Fair Oaks, CA
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

7/5/2009
 Name Daniela P.
 City, ST Tustin, CA
 
 Overall Rating > 5 (Excellent)
 Comments: your catalog is beautiful and so are the products    
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 4 (Good packaging: Product arrived in perfect conditions received as expected)
 Product Quality > 4 (Good, as expected)
 Customer Service > 4 (Good)

7/5/2009
 Name Carmela G.
 City, ST Phoenix, AZ
 
 Overall Rating > 5 (Excellent)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

6/7/2009
 Name Audrey K.
 City, ST Charleston, SC
 
 Overall Rating > 5 (Excellent)
 Comments:     great packaging job
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 4 (Good)

6/15/2009
 Name Greg C.
 City, ST Coopersburg, PA
 
 Overall Rating > 4 (Good)
 Comments:     
 
 Delivery Timing > 5 (Excellent: Received Very Promptly)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 4 (Good, as expected)
 Customer Service > 5 (Excellent)

6/20/2009
 Name Lisa G.
 City, ST , PA
 
 Overall Rating > 5 (Excellent)
 Comments: Wonderful company--wonderful products!!   Good Things Are Worth Waiting For!! 
 
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of The Delay)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 5 (Excellent)

6/4/2009
 Name Deborah L.
 City, ST Orange, CA
 
 Overall Rating > 5 (Excellent)
 Comments:  I HAD FREE SHIPPING ON THE ORIGINAL ORDER BUT WAS CHARGED SHIPPING ON THIS BACKORDER   
Dear Ms. Lxxxxxx:
Thank your for your feedback, we are glad for the ratings you have given us as well as for your comments.
You stated that free shipping was partially granted to your order... Actually your were charged shipping both times you ordered...
Although sometime we run "Free Shipping" promotions, we could not find any note or coupon that was granting you such a privilege... Sorry.
Should you have ANY "Free Shipping" coupon (even expired), please email us the copy or the Coupon Number, I will personally make sure to apply it toward your next order.
Thank you!
 Delivery Timing > 3 (Fair, Received Later Than Expected But I Was Notified Of The Delay)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 5 (Excellent better than expected)
 Customer Service > 3 (Fair)

5/4/2009
 Name Victoria L.
 City, ST Nashville, TN
 
 Overall Rating > 3 (Fair)
 Comments: I wished that the Customer Service was open in Sunday as well...
 
 Delivery Timing > 4 (Good, Received As Expected)
 Product Packaging > 5 (Excellent, clean and professional packaging: Product arrived in perfect conditions)
 Product Quality > 4 (Good, as expected)
 Customer Service > 5 (Excellent)

 >CLICK HERE<    to read a few "lovely" notes from some of our customers...